Signing a Contract

Policies

coronavirus (covid-19)

The health and well being of our colleagues, customers and communities is of paramount importance to us and as such we must follow Government guidance based on the recommendations of the UK’s Chief Medical Officers. In order to protect you, our customers, and our colleagues and to ensure we work in a Covid-secure way we have adapted our ways of working and how we interact with you.

 

Please use the links below to find out more about the latest information and Guidance on Coronavirus (Covid-19).

 

GOV.UK Coronavirus (COVID-19): safer travel guidance for passengers

GOV.UK Coronavirus (COVID-19) Guidance & Support

NHS Coronavirus (COVID-19)

 

The information below outlines what to expect and the preparation required when using our service.

 

Booking your journey

When booking your taxi, you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the booking. If you are unable to wear a face covering for medical reasons, then please let our operators know if booking over the phone .

 

Vulnerable customers

We are unable to transport anyone if they are officially shielding or are in the vulnerable category at present.

 

During your journey

You should wear a face covering when using our service. Our drivers may refuse to accept you if you do not wear a face covering.

Upon arrival we would ask that the +1 metres distancing rule is adhered to at all times. We may appear different as our drivers may be wearing protective Face Masks or Gloves. Our drivers will use hand sanitizer and they will carry anti-bacterial spray with them and may need to use this. If anyone is presenting Covid-19 symptoms when we arrive, we will be unable to proceed with the journey.

 

For your safety some of our vehicles have been fitted with screen partitions and our drivers are expected to follow these measures.

  • Regularly wiping down hard services with anti-bacterial spray.

  • Regularly cleaning vehicles.

  • Observing social distancing of +1 metres where possible.

 

Thank you for your support in helping us all stay safe during these unprecedented times.

navigo's mission statement

Navigo Taxis are actively working on our core values on accountability, integrity and trust, placing great value on the relationship that exists between our company, our customers and our business partners. Operating a busy taxi service in Exeter means we have the privilege of meeting many people from different backgrounds. We strive to apply these high ethical standards in our dealings with all people equally regardless of gender, age, ability or culture.

 

We continue to grow our business thoughtfully offering employment opportunities throughout multi generational and cross cultural borders. We regularly extend charitable donations by supporting fundraising events and build sustainability into the very heart of our transport operations.

Navigo and the Environment

Navigo believes that reducing emissions goes hand in hand with a cleaner, greener city. Our office is paper free and we are working towards ensuring all of our cars are Hybrid Electric by 2030.

Navigo and Technologies

Navigo taxis are laden with technologies with the aim of improving customer experience and safety. Some of these technology components include:

 

  • Telematics to actively deliver a safe driving experience: speeding, tail gating, sharp cornering, sudden stops are managed for each journey. Our drivers receive constant feedback to help improve their driving style and, if needed, undertake advanced driving courses.

  • Forward and reverse cameras are installed in some of our vehicle for customer and driver safety.

  • Keyless entry systems.

  • Advanced navigation with traffic information to get passengers to their destination with minimum delay.

Navigo and pets

Navigo do not permit any pets in their vehicles with the exception of guide dogs.  Some of our drivers may have allergies. One of the most stubborn and common allergens is Dander. Cats, dogs, and other furry or feathered pets produce dander, which consists of microscopic, dandruff-like flakes of skin and proteins from saliva and urine that can trigger allergies and aggravate asthma. If you are travelling wit a guide dog then please let us know at the time of booking so we can assist you appropriately. 

Navigo's code of travel

Navigo do not permit the consumption of any food, drink, smoking or vaping in any of our vehicles. There is a £150.00 soiling charge so please do not put yourself in a position where you would incur these charges.

 

Navigo's employee have the right to work in a safe environment and we take a zero tolerate stance on abuse. We encourage a respectful relationship between employees and customers.

 

Navigo do not accept any responsibility, beyond our control, for missed trains , flights or any other appointments. On occasions, due to unforeseen circumstances delays may occur due to traffic delays, breakdown, accidents, severe weather or any other circumstances.  We will endeavour to contact you to advise of any delays in the arrival of your taxi, however this may not always be possible.